HOW WE WORK
You are to send us your booking request once you decide which apartment you’d like to book. You’ll receive an answer from us in less than 24 hours. It’s important you add info@baixahouse.com and info@micasaenlisboa.com to your e-mail contacts to ensure you receive our e-mails.
We’ll send you a pre-reservation email with instructions to follow in order to confirm your reservation of the apartment chosen. Once you confirm your booking we’ll send your booking confirmation, and instructions for check-in.
BUILDING
Baixa House is a group of 12 cozy apartments in an old refurbished building. It was constructed at the end of XVIII century, and has been carefully restored conserving most of its original construction elements such as wooden floors, tiles, windows, ceilings… The process finished in February 2011.
If anything doesn’t work properly during your stay please let us know as soon as possible calling 00351 91 9090 895, and we’ll try to fix it quickly. We’ll phone you on your contact number if we need to access the apartment for any repairs or maintenance.
BREAKFASTS
Every day from noon to 15:00 we will access the apartments to replace breakfast products for the following day. We usually include fresh fruit, yoghurt, cereals, fresh bread, butter & jams, coffee, tea, milk, cocoa, sugar, and some pastries or salted products. If you have any requests, preferences or allergies please let us know when booking so we can take care of them.
CLEANING AND MAINTENANCE
Every day from noon to 15:00 we will access the apartments for housekeeping. This service doesn’t include linen or towel changes. A more thorough weekly clean with change of linen and towels is included in the price for stays longer than 7 days. If you need additional cleaning services please let us know at the time of booking. This service will be charged apart from the booking rate, and its price will vary depending on the apartment and number of guests.
The apartment is cleaned prior to your arrival. On your departure the accommodation should be left in a reasonable condition but you don’t need to worry about cleaning: we’ll take care of it.
LAUNDRY
There’s a laundry space with facilities on the first floor with a laundry machine, dryer and ironing set available for you. Its use is included in the rental price. Please be careful with all the materials there and with other guests´ belongings. Please let us know if you have any problems when using these machines.
PERSONALIZED ATTENTION
We are always ready to help you during your stay. Please contact us on 00351 91 9090 895 if you need any help. Inside your apartment you’ll find a detailed “Apartment Guide” including directions, addresses & phones that may be useful during your stay.
INTERNET WIFI ACCESS
All the apartments within the building have internet wifi access. You’ll find its name and password in your Apartment Guide. If you have any trouble using it please let us know by calling 00351 91 9090 895.
PETS
You can bring your pet with you if you inform us when booking. Extra cleaning rate (100.00 euros) will be charged.
TELEVISION
We love a non-TV world but understand there’s a lot of people who don’t agree with this philosophy. All the apartments have a TV connection but Televisions are not installed permanently.
Please let us know if you want to have a TV in your apartment when you book, so you’ll find it installed on your arrival.
ARRIVAL
We need to know your arrival time at least 2 days in advance. There’s no check-in or check-out time, but the apartment will be ready for you to check in from 14:00, and you should leave it before 12:00 on the check-out date. We are fairly flexible about this, and if you want to check in before 14:00 or check out after 12:00 depending on your travel schedule, we’ll do our best to accommodate you.
Early (before 09:00) or late (after 21:00) arrivals will have an extra charge of 25.00 euros. We don’t accept arrivals after 02:00h.
NUMBER AND IDENTITY OF THE GUESTS
Only those guests included in the reservation will have the right to use the apartment.
You should bring a copy of the ID Card or Passport of the person responsible for the booking. This person will sign a document on his/her arrival outlining dates, prices and conditions. This person will be responsible for the apartment during the dates booked.
Presence of an adult (18 years or older) is mandatory during the rented period.
If any of the rules indicated are not complied with, myhomeinlisbon reserves the right to evict the client and his/her guests from the accommodation; thereby forfeiting the client’s right to any compensation.
PAYMENT
In order to confirm your booking, we require a deposit of 25% of the total amount of your reservation. This is our cancellation policy:
• if you cancel more than 30 days before your arrival date we will send you back the deposit (30.00 euro administration rate will be charged)
• if you cancel between 29 and 15 days before your arrival date we will send you back 50% the deposit (30.00 euro administration rate will be charged)
• if you cancel less than 15 days before your arrival date you will not be reimbursed.
Please note that the booking is not confirmed until the prepayment is received and until you receive the booking confirmation form issued by myhomeinlisbon/BaixaHouse. We only accept cancellations received via e-mail.
The remaining balance should be paid upon arrival, and it’s mandatory to receive the keys and access the apartment. We accept cash or credit card (Mastercard and Visa) payments.
There’s also a damage deposit that you should pay on your arrival. The amount of this deposit is equal to the price of the first night. The damage deposit is refunded on your departure, after the inspection of the apartment.
Payment includes the renting of a clean, furnished apartment with linen and towels, electricity, gas and water, internet and TV expenses, daily cleaning and daily breakfast supply.
CHANGE OF DATES
Please send us an e-mail to info@baixahouse.com if you want to change the dates of your reservation. We only accept changes received via e-mail. We can not accept changes made over the telephone.
Any changes in dates depend on the availability of the apartment booked. For changes made up to 30 days before the arrival, we’ll keep the previous deposit done to confirm the new dates. Changes made less than 30 days before the arrival date will have a charge of 50% the deposit done to confirm the previous booking.
KEYS
You’ll receive a copy of each key required to access the apartment. The loss of these keys means the non refund of the damage deposit paid on your arrival.
CARE OF THE APARTMENT AND RESPONSIBILITIES
You are expected to treat the apartment and all of its equipment with care. Any specific rules and regulations for the apartment and its surroundings must be respected at all times. If any damage is done to the apartment or its equipment, you must inform us immediately (00351 91 9090 895), so that repairs can be carried out as soon as possible.
Guests are not allowed to lend or sublet the apartment to anyone.
You are also expected to show consideration and respect towards your neighbors. As none of the apartments are completely soundproof –everyone expects a low level of noise from neighbors– please be considerate of noise, particularly in the evenings and at night. Any kind of parties, high music, parties or noises that could bother neighbors ARE STRICTLY PROHIBITED.
The person signing the rental agreement (the client) is expected to ensure that his/her guests will behave in a suitable manner. If that person or his/her guests do not behave in a suitably responsible manner, myhomeinlisbon/BaixaHouse reserves the right to evict the client and his/her guests from the apartment; thereby forfeiting the client’s right to any compensation or claim.
Neither myhomeinlisbon/BaixaHouse nor the owner of the building shall be made liable for any direct or indirect damages that may occur during the client’s stay-period at the accommodation, including (but not exclusive to): personal injury or damage to possessions, losses caused by fire, theft or criminal behavior. We are not either responsible for any problems related to the supply of services such as electricity, gas or water, but please let us know as soon as possible if any this occurs (00351 91 9090 895) so a swift solution may be found.
If any of the rules indicated above are not met, myhomeinlisbon/BaixaHouse reserves the right to evict the client and his/her guests from the accommodation; thereby forfeiting the client’s right to any compensation.
Booking an apartment through myhomeinlisbon/BaixaHouse means that you accept and respect these conditions. We’ll ask you to sign a copy of these Terms and Conditions along with the rental agreement on your arrival.
We thank you for your cooperation on these issues and hope you’ll understand that these rules are necessary. We encourage you to respect your neighbors’’ rest.
We hope you enjoy your stay.